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ORDERS

Terms of Service 

Privacy Policy 

 

Delivery Policy

 

Returns Policy  

CONTACT

 

Contact Jasmin 

greenandgrainy@gmail.com

07825266051 

  

 

©2018 Green + Grainy Ltd.

PLEASE READ THE FOLLOWING IMPORTANT TERMS AND CONDITIONS BEFORE YOU BUY ANYTHING ON OUR SITE. 

 

Summary of some of your key rights if you are ordering for delivery to a UK address:

 

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving the food products we send you, in most cases, you can change your mind and get a full refund. However, perishable goods are a complicated case as they might not make it to the 14 days-after-purchase limit under the Consumer Contacts Regulations, let alone the 30-day limit of the Consumer Rights Act.

Under these circumstances, returns are not accepted due to the perishable nature of the goods and food safety precautions.

 

The Consumer Rights Act 2015 says food product must be as described, fit for purpose and of satisfactory quality. If the food product is faulty, then you can get a refund.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

 

This contract sets out:

  • your legal rights and responsibilities;

  • our legal rights and responsibilities; and

  • certain key information required by law

In this contract:

We, us or our means Jasmin Giles, trading as Green + Grainy Ltd; and

You or your means the person using our site to buy food product from us.

 

If you don't understand any of this contract and want to talk to us about it, please contact us by:

The Contact page on our website; or Email to greenandgrainy@gmail.com

 

Introduction

If you buy food products on our site, you agree to be legally bound by this contract.

You may only buy food products from our site for non-business reasons. You may not buy our food products for commercial resale.

This contract is only available in English. No other languages will apply to this contract.

When buying any food products, you also agree to be legally bound by our Website Terms of Use and any documents referred to in them.

Information we give you

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

see our product pages; read the Confirmation Email (see clause 3.2.3); or

contact us by using the Contact page on our site or by email to greenandgrainy@gmail.com

 

The key information we give you by law forms part of this contract (as though it is set out in full here).

If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Ordering food products from us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by means of our checkout process. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

When you place your order at the end of the online checkout process (when you click on the payment button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.

 

We may contact you to say that we do not accept your order. This is typically for the following reasons:

  • the food product is unavailable;

  • we cannot authorise your payment;

  • we are unable to ship the food product to you;

  • you have ordered too many items of food product; or

  • there has been a mistake on the pricing or description of the food product.

We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

  • a legally binding contract will be in place between you and us; and

  • we will dispatch the food product to you.

If you are under the age of 18 you may not buy any food product from the site. 

If you have any complaints about the food product, you should contact us by emailing greenandgrainy@gmail.com

 

Returns policy

 

Returns are not accepted due to the perishable nature of the goods and food safety precautions. However, a full refund will be offered in cases where:

  • You cancel your order before we have dispatched the product(s).

  •  We are unable to deliver the product(s) within 14 days of your order being placed.  We would inform you as soon as possible and you will be entitled to obtain a full refund or credit for any sum that has been paid by you or debited from your credit card for the food product.

  • An item does not conform to specification.

  • You must notify us of non-conformity within 24 hours of delivery for a refund to be considered.

  • Photographic evidence of the non-conformity will be required.

  • Please contact greenandgrainy@gmail.com within 24hrs of receiving your order and state the information listed below when reporting any instance of non-conformity.

1.      Your name and contact information

2.      Product type

3.      Order date

4.      Issue with product

We will reply with further instructions.

 

Should a non-conformity come to your attention after 24 hrs since delivery, please contact us immediately and it will be dealt with on a case by case basis.

 

Because we use independent contractors to deliver our food products, we will not be liable for any loss or damage suffered by you through any delay in delivery. If something happens which is outside of our control; and affects the estimated date of delivery, we will let you know as soon as possible and give you a revised estimated date for delivery.

When delivery has been made, you are responsible for the food product and we take no responsibility for the quality of the product if you choose not to store them in the conditions advised.  

 

‘All our food products are frozen on the day of production and your food items are taken from frozen stock. They are completely safe to refreeze on receipt of delivery for up to 2 months if you wish. 

All our cakes are suitable for home freezing. Our products are to be kept refrigerated, and consumed within 7 days of defrosting.’

 

Further details on shelf life and refreezing are included with the Product Description on the shop webpage.

Allergy Information 

For shelf life and allergen information, details are included with the Product Description on the shop webpage. If you need any further information please contact us via the website.

  

Delivery Policy

We use independent contractors to deliver our food product. If you want to see your delivery options, visit our Terms of Supply and refer to Delivery and Returns webpage before you place your order.

We only accept orders for delivery to the United Kingdom.

Every effort will be made to deliver the food product as soon as possible after your order has been accepted, and in any event within 14 days of your order. If we are unable to deliver the food product within 14 days of your order, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or credit for any sum that has been paid by you or debited from your credit card for the food product. We will not be liable for any loss or damage suffered by you through any delay in delivery.

 

If something happens which:

  • is outside of our control; and affects the estimated date of delivery we will let you have a revised estimated date for delivery of the food product.

Delivery of the food product will take place when we deliver it to the address that you gave to us when you placed your order.

Unless you and we agree otherwise, if we cannot deliver your food product within 14 days, we will:

  • let you know; cancel your order; and give you a full refund.

 

Payment

We use Stripe, a third party payment processor, to take payment and process any refunds. In the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

Your credit card or debit card will be charged when you click on the payment button during the payment process.

If your payment is not received by us and you have already received the food product, you:

must pay for the food product within 7 days; or

must return it to us as soon as possible.

If so, you must keep the food product in your possession, take reasonable care of it (including ensuring that you follow any instructions or manuals given with the food product) and not use it before you return it to us.

Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 4 and 5.

The price of the food product: is in pounds sterling (£)(GBP);

includes VAT at the applicable rate; and does not include the cost of delivering the food product, which we will notify to you at the time you place your order.

We do not store payment card details.

Nature of the food product

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the food product:

are of satisfactory quality; are fit for purpose; and match the description.

 

We must provide you with food products that comply with your legal rights.

The packaging of the food product may be different from that shown on the site.

While we try to make sure that:

All weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 3% in our sizes, weights and quantities in our food products.

The colours of our food products are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

Our policy is to improve our food products continually, and so we reserve the right to make minor technical changes to the specification of the food product without affecting its function, quality or price.

Faulty food products

Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:

visit our webpage Terms of Supply and refer to Delivery and Returns

contact us using the contact details at the top of this page; or

visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

Please contact us using the contact details at the top of this page, if you want:

us to replace the food product; or a refund.

 

End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limit on our responsibility to you

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that:

  • were not foreseeable to you and us when the contract was formed; 

  • that were not caused by any breach on our part;

  • business losses; or

  • losses to non-consumers.

 

Disputes

We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • the food product;

  • our service to you; or

  • any other matter

please contact us as soon as possible.

 

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

  • let you know that we cannot settle the dispute with you; and

you may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: http://ec.europa.eu/consumers/odr/.

Subject to clause 12.5, these terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. 

 

You remain protected by any overriding mandatory provisions of law applicable to your purchase. Nothing in these terms is intended to affect any protection provided to you under any such law.

 

Third party rights

No one other than a party to this contract has any right to enforce any term of this contract.