Please read the following important Terms of Supply before you buy anything on our site
SUMMARY OF YOUR KEY RIGHTS FOR DELIVERY IN THE UK
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving the food products we send you, in most cases, you can change your mind and get a full refund. However, perishable goods are a complicated case as they might not make it to the 14 days-after-purchase limit under the Consumer Contacts Regulations, let alone the 30-day limit of the Consumer Rights Act. Under these circumstances, returns are not accepted due to the perishable nature of the goods and food safety precautions.
The Consumer Rights Act 2015 says food product must be as described, fit for purpose and of satisfactory quality. If the food product is faulty, then you can get a refund.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
your legal rights and responsibilities
our legal rights and responsibilities
certain key information required by law
In this contract:
‘We’, ‘us’ or ‘our’ means Jasmin Giles, trading as Green + Grainy Ltd; and
‘you’ or ‘your’ means the person using our site to buy food product from us.
If you don't understand any of this contract and want to talk to us about it, please contact us via the:
contact page on our website; or email us:
If you buy food products on our site, you agree to be legally bound by this contract.
You may only buy food products from our site for non-business reasons. You may not buy our food products for commercial resale.
This contract is only available in English. No other languages will apply to this contract.
INFORMATION WE GIVE YOU
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
see our product pages; or contact us by using the contact page on our site or by email to
The key information we give you by law forms part of this contract (as though it is set out in full here). If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
ORDERING FOOD PRODUCTS FROM US
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by means of our checkout process. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
When you place your order at the end of the online checkout process (when you click on the payment button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
Price and availability information is subject to change without notice. Large orders over £1000; as a small independent business we are only able to produce so much cake. We would ask that any large orders should be pre-ordered with good notice; 7 - 10 working days. We appreciate this is not always possible and we will always do our best to fulfil all orders. However, Green + Grainy Ltd reserves the right to re-schedule or refuse large orders on a next day service.
We may contact you to say that we do not accept your order. This is typically for the following reasons:
the food product is unavailable;
we cannot authorise your payment;
we are unable to ship the food product to you;
you have ordered too many items of food product; or
there has been a mistake on the pricing or description of the food product.
We will only accept your order when we email you with a ‘confirmation email’. At this point:
a legally binding contract will be in place between you and us; and
we will dispatch the food product to you.
If you are under the age of 18 you may not buy any food product from the site.
If you have any complaints about the food product, you should contact us by emailing
We use FEDEX/TNT to deliver our food products. We only accept orders for delivery to the United Kingdom. Delivery days are Monday – Friday. Orders placed BEFORE 12pm will be delivered next day between 0800-1800 hours, we do not deliver on Sundays. Orders placed after 12pm on Thursdays & Fridays won’t be delivered until the following Monday (unless Saturday delivery is selected, where a higher delivery rate will be charged).
Amending Online Orders that have already been placed
Due to our packing schedule, unfortunately we can only amend orders up to an hour after it has been placed, with 12pm being the cut off for next day.
If your business is closed or you are not in
Your parcel will be left in what is deemed by the driver to be a safe place. Should you wish to stipulate your own 'safe place' this can be done by downloading the App here.
The insulated boxes the cakes travel in have been designed to keep product temperatures controlled for up to 24 hours. The products will arrive in perfect condition to refreeze, refrigerate or consume. Special delivery requests will be added for the courier however we cannot guarantee that these will be followed. Note that there are no collections or deliveries on Bank Holidays, or Sundays.
Deliveries in transit can be delayed up to 24hrs at the customer request. We do not recommend doing this. Delaying delivery is entirely at the customer's risk if the original delivery time was within the 0800-1800 delivery window. We will not refund or replace damaged, undelivered, lost or disposed of orders that have been altered in this way. We will do all that we can to assist in tracking the delivery but cannot be held responsible for delays out of our control.
Delivery is to be expected when stated but is not guaranteed. Every effort will be made to deliver the food product as soon as possible after your order has been accepted, and in any event within 14 days of your order. If we are unable to deliver the food product, we will inform you as soon as possible and you will be entitled to cancel the order and obtain a refund or credit for any sum that has been paid by you or debited from your credit card for the food product.
We are a trade only supplier and require all orders to be delivered to a UK mainland Business address, that is manned and available to accept parcels between 0800 and 1800 Monday-Friday (and Saturdays, if selected). We will take no responsibility for consignments that perish or go missing due to ‘no one being in’ to accept the delivery on the specified delivery day.
Returns are not accepted due to the perishable nature of the goods and food safety precautions. However, a full refund will be offered in cases where:
You cancel your order before we have dispatched the product(s).
We are unable to deliver the product(s) within 14 days of your order being placed. We would inform you as soon as possible and you will be entitled to obtain a full refund or credit for any sum that has been paid by you or debited from your credit card for the food product.
An item does not conform to specification. You must notify us of non-conformity within 24 hours of delivery for a refund to be considered. Photographic evidence of the non-conformity will be required. Please contact within 24hrs of receiving your order and state the information listed below when reporting any instance of non-conformity. We will reply with further instructions.
1. Your name and contact information
2. Product type / Batch Code
3. Order date
4. Issue with product
Should a non-conformity come to your attention after 24 hrs since delivery, please contact us immediately and it will be dealt with on a case by case basis.
Because we use independent contractors to deliver our food products, we will not be liable for any loss or damage suffered by you through any delay in delivery. If something happens which is outside of our control; and affects the estimated date of delivery, we will let you know as soon as possible and give you a revised estimated date for delivery.
When delivery has been made
You are responsible for the food product and we take no responsibility for the quality of the product if you choose not to store them in the conditions advised.
‘All our food products are safe to refreeze upon delivery. Our products are to be kept refrigerated and consumed within 4 days of defrosting.’
Further details on product care please see our shop webpage.
We use Stripe, a third party payment processor, to take payment and process any refunds. In the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
Your credit card or debit card will be charged when you click on the payment button during the payment process.
If your payment is not received by us and you have already received the food product, you:
must pay for the food product within 7 days.
The price of the food product: is in pounds sterling (£)(GBP); and does not include VAT because we are not currently VAT registered and does not include the cost of delivery, which you will be notified of when you place your order. We do not store payment card details.
NATURE OF THE FOOD PRODUCT
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the food product: are of satisfactory quality; are fit for purpose; and match the description.
We must provide you with food products that comply with your legal rights.
The packaging of the food product may be different from that shown on the site.
While we try to make sure that: All weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 3% in our sizes, weights and quantities in our food products.
The colours of our food products are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Our policy is to improve our food products continually, and so we reserve the right to make minor technical changes to the specification of the food product without affecting its function, quality or price.
FAULTY FOOD PRODUCTS
Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us please: -
See our Terms of Supply and refer to Delivery and Returns
Contact us using the contact details at the top of this page; or
Visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.